Corporate Facts

Quality Process

Postec Data Systems Limited is committed to providing its stakeholders with high quality and reliable products and services based on the pursuit of affordable excellence and is committed to ensure stakeholders always receive products and service on time and that their stated needs are met in full.

This is more than just a “wish” – the provision of high quality products and services is an integral part of Postec’s company philosophy of only providing third line marketing and technical support. If Postec’s products and services were not of a high standard of reliability, Postec’s sales channels would not accept the responsibility of providing the first and second line servicing for the Postec products handled by them.

As Managing Director, I therefore believe it is essential to this Company’s operations that stakeholders are provided with high quality products at an affordable price. Products with minimal down time and easy to maintain; products that they can sell, install and accept first line support for with confidence.

The stakeholders must also be provided with quality third line support from Postec whenever this is necessary. This support must incorporate all support aspects; good product documentation; good product training and prompt response to the markets’ needs.

This is Postec’s quality philosophy, a philosophy followed, encouraged and accepted by Postec’s staff. In our resolve to maintain (and where possible improve) this approach, Postec has implemented a Quality Assurance Management System conforming to the requirements of ISO 9001.

I fully endorse this policy statement and the Quality management System we have adopted.

Managing Director

 

Standards

Core Business - Design and Development

Postec's core business is the design and development of the Postec Communications Controller (PCC) and ancillary systems. Postec has a team of specialists who are dedicated to this task.

 

Approvals

The systems Postec develop are subject to the stringent National Measurement Institute of Australia's approval and the systems have gained the following approvals:

  • Australian NMI S398
  • Australian NMI S450
  • Telecom PTC 211/99/219 & A-Tick
  • AS/NZ 3100, 3108, 3260
  • EMC AS/NZS 3548 Edition 2
  • EMC AS/NZS CISPR 22, 2006
  • EMC 47 Code of Regulations - Part 15
  • EMC EN55022, 1998
  • SABS
  • AS/NZS ISO 9001:2000 Reg #747

 

1. WARRANTY

1.1 POSTEC warrants that unless otherwise agreed, the Products:

(a) will be new products and will be free from defects in materials and workmanship for a period of 12 months from the date of installation;
(b) will operate substantially in accordance with product technical and user documentation.
(c) that where upgrade equipment has been supplied, the warranty will apply to new boards and components only. All existing boards & components will be covered by the 12 month warranty given from the original date of installation of the equipment.


1.2 For the avoidance of doubt, these warranties will not apply to, and POSTEC will have no liability or responsibility for:

(i) That has been installed, removed, altered, repaired, or opened by The Distributor or any third party, unless such action was previously approved in writing by POSTEC;
(ii) That has been fitted in an untradesmanlike manner, in any way adapted to a use for which it is not specifically intended, added to or repaired using components not recommended or approved by POSTEC or improperly transported or stored;

(a) Any Product or part:
(b) Any defect in the Product that results from the act, omission, default or representation of any party other than POSTEC, its servants or agents;
(c) Damage or loss occurring during the transportation of the Product between The Distributor and POSTEC;
(d) Labour costs involved with the removal and/or reinstallation of the Product or parts at The Distributor’s site or labour cost involved with diagnosing the necessity for replacement or repair;
(e) Defects in the Product which result from an act of God or other circumstance of a similar nature beyond POSTEC’s reasonable control, including power failure or electrical surge or stress, fire, wind, flood, riot, war, industrial action or defaults of other manufacturers, suppliers, shipping agents or companies, government, port or customs authorities, port employees or contractors or transport restrictions; or
(f) The cost of repairs to the Products expended by any person or party other than POSTEC, its servants or agents acting in terms of warranty.

1.3 Subject to Clause 1.1, no warranty or condition will be implied against POSTEC by any statute, at common law, or otherwise, and no representation, condition or warranty will bind POSTEC unless it is in writing and signed by POSTEC.

1.4 The Distributor warrants that it will only give the same warranty as set out in this Clause 1, to its customers, as provided in this Agreement.

1.5 Without limiting the limitations of liability contained elsewhere in this Agreement, POSTEC’s liability in relation to the supply of the Products and the Products themselves is limited to the replacement or repair of the Products in respect of which such liability arises. POSTEC will have no further liability or responsibility for any direct, indirect or consequential injury, loss or damage whatsoever and howsoever arising whether in contract, tort or otherwise.

 

2. WARRANTY CLAIMS

2.1 Unless otherwise specified in any warranty given by POSTEC to The Distributor and signed on behalf of POSTEC, notification of all claims that The Distributor might have in respect of damaged or defective Products must be made by The Distributor within 28 days of discovery of the damage or defect.

2.2 If:

(a) Any Product delivered by POSTEC to The Distributor contains any defect in materials or workmanship; and
(b) The Distributor notifies POSTEC’s HelpDesk by phone on (09)4158803 or facsimile on (09) 4159042 or by email on:

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and obtains a Goods Return Authority (GRA) Form before returning the Product(s); and

(c) The Distributor returns the Product(s) to POSTEC at Unit A, 45-47 Paul Matthews Road, Albany, North Shore City, Auckland, New Zealand within the time specified in Clause 2.1 at its cost, stating the defect on the GRA Form; and
(d) POSTEC, having a reasonable opportunity to investigate the claim, form the reasonable opinion that it is liable for the damage or defect,

POSTEC must, subject to Clause 1.0 repair or replace those Product(s) (at its option).

2.3 All risk or damage to or loss of any Product(s) during return to POSTEC remains with The Distributor. Replaced parts will become POSTEC’s property. POSTEC will use its best endeavours to return the repaired or replaced Product(s) to The Distributor within 21 days of receiving it.

2.4 If The Distributor does not comply with Clauses 2.1, 2.2 and 2.3, it will be deemed to have accepted the Products and POSTEC will not incur any liability whatsoever to The Distributor.

 

Awards

award2award1Postec's core business is the design and development of the Postec Communications Controller (PCC) and ancillary systems. Postec has a team of specialists who are dedicated to this task.

 

Their work has been recognised by the industry with Postec receiving product design and achievement awards including:

  • Air New Zealand Excellence Award
  • SAS Exporter Award
  • Tradenz Product Commendation